Legal

Privacy Policy

Effective Date: June 1, 2026  |  Last Updated: June 1, 2026

Blackstone Remodeling Inc. ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide through our website, forms, and communications.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Physical address or project location
• Service inquiry details and project descriptions
• Communication preferences

2. How We Collect Information

We collect information when you:

• Submit a contact or quote request form on our website
• Book an appointment or consultation through our scheduling system
• Call or text our business phone number
• Contact us via email or social media
• Opt in to receive SMS or email communications from us

3. SMS and Text Message Communications

SMS Consent: By providing your phone number and checking the SMS consent box on our forms, you agree to receive text messages from Blackstone Remodeling Inc. Your consent to receive SMS messages is never required as a condition of receiving our services.

We may send the following types of text messages:

• Transactional messages: Appointment confirmations, job updates, scheduling reminders, and follow-up communications related to your inquiry or project.
• Marketing messages: Promotional offers, seasonal specials, and updates about our services (only if you have opted in to marketing communications).

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. To opt out of SMS messages at any time, reply STOP. To get help, reply HELP or contact us directly. Opting out will not affect your ability to receive our services.

4. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide estimates or quotes
• Schedule and confirm appointments and consultations
• Communicate project updates and job status
• Send appointment reminders and follow-up messages
• Send promotional communications (only with your consent)
• Improve our services and customer experience
• Comply with legal obligations

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We use trusted third-party tools to manage communications, scheduling, and CRM (including GoHighLevel). These providers are contractually bound to protect your information.
• Legal requirements: We may disclose your information if required by law or to protect our rights and safety.

Your phone number and contact information will never be shared with or sold to other businesses or marketing companies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our systems use industry-standard security practices. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. You may request deletion of your information at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS or email communications at any time
• Withdraw consent for marketing communications

9. Cookies and Website Analytics

Our website may use cookies and basic analytics tools to understand how visitors use our site. This information is used in aggregate and does not identify individual users. You can disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us